Rishikul Yogshala Support, Grievance & Refund Policy

1. Fee Structure Overview

As outlined in the Terms & Conditions, the total published fee for all RYS programs comprises two independent components:

• 20% Enrollment Consultation Fee — collected by Proponent Technologies Pvt. Ltd. before arrival
• 80% Course Fee Balance — collected by Rishikul Yogshala on arrival in India

Each component is governed by its own refund and cancellation terms as set out below.

2. Enrollment Consultation Fee — Non-Refundable Policy (20% Component)

The Enrollment Consultation Fee collected by Proponent Technologies Pvt. Ltd. is strictly non-refundable under any circumstances. This fee covers consultation services that are considered fully rendered upon issuance of your enrollment confirmation.

The consultation service is deemed delivered upon completion of the following:

• Completion of your personalised course needs assessment
• Program recommendation provided based on your experience and goals
• Enrollment confirmation letter issued
• Pre-arrival orientation materials and guidance sent to you
• At least one follow-up communication confirming your arrival details

The non-refundable nature of this fee applies without exception to the following circumstances:

• Voluntary withdrawal from the program at any stage prior to arrival
• Medical or health-related issues arising before the course commencement date
• Inability to travel due to visa rejection, passport issues, or flight disruptions
• Changes in personal, professional, or financial circumstances
• Natural disasters, pandemics, global health emergencies, or other force majeure events (note: in such circumstances, RYS will make reasonable efforts to offer a batch transfer under Section 3.6, but the consultation fee remains non-refundable as the service has been fully rendered)
• Dissatisfaction with pre-course communication or administrative processes

We strongly advise all prospective students to review all course information, prerequisites, accommodation arrangements, and scheduling carefully before completing payment. Comprehensive travel and health insurance is strongly recommended prior to enrollment.

For all disputes or queries relating to the Enrollment Consultation Fee, please contact Proponent Technologies Pvt. Ltd. directly.

3. Course Fee Balance — Refund Policy (80% Component)

The course fee balance paid directly to Rishikul Yogshala is also non-refundable once paid. The following specific policies apply:

3.1 Batch Transfer — One Time Only

If you are unable to attend the enrolled batch, the Course Fee Balance (80%) may be transferred once to a different future batch, subject to all conditions below. No cash refund is available.

• The transfer must be requested via Written Intimation to contact@rishikulyogshalarishikesh.com
• For transfer to the immediate next batch: Written Intimation must be received at least 15 days prior to the original Batch Commencement Date
• For transfer to any later batch: Written Intimation must be received at least 30 days prior to the original Batch Commencement Date
• The transfer must be to a batch commencing within 12 months from the original Booking Date
• Transfer is subject to seat availability in the requested batch. RYS does not guarantee availability
• If the fee for the new batch is higher, the student must pay the difference. If lower, no refund of the difference is provided
• Once a transfer is availed, no further transfer, cancellation, or adjustment is permitted under any circumstance

3.2 When Transfer Is NOT Available

The batch transfer facility shall not be available in the following cases:

• The student has already joined or commenced the course, including attending orientation or the first session
• The required notice period (15 or 30 days as applicable) has not been met
• A transfer has already been availed once previously for the same enrollment
• The 12-month window from the original Booking Date has expired
• The student was dismissed for violation of the Code of Conduct

3.3 Late Cancellation / No-Show

No refunds shall be provided for cancellations at any stage or no-shows. If a valid transfer request has not been submitted per Section 3.1 above, the Course Fee Balance (80% component) shall stand forfeited.

3.4 Early Departure

• If a student leaves the course early for any reason, no refund, adjustment, credit, or transfer shall be provided for the remaining unused period
• Accommodation, meals, and services already availed shall be considered consumed and are non-refundable
• If the student has not yet paid the full balance and departs early, RYS reserves the right to charge for services rendered at the applicable daily rate

3.5 School-Initiated Cancellation or Rescheduling

In the rare event that RYS cancels or reschedules a batch due to operational reasons such as insufficient enrollment, instructor unavailability, or facility issues:

• The student shall be offered a full transfer of fees paid to the next available batch at no additional cost
• RYS shall not be liable for any travel costs, visa fees, accommodation bookings, or other expenses incurred by the student in anticipation of the cancelled batch
• No cash refunds shall be issued for school-initiated cancellations except where RYS is unable to offer an alternative batch within 12 months, in which case a refund of fees paid directly to RYS shall be processed

3.6 Force Majeure

Neither party shall be liable for failure to perform obligations under these Terms if prevented by circumstances beyond reasonable control, including natural disasters, floods, earthquakes, pandemics, government orders, war, or civil unrest. In such cases:

• RYS shall make reasonable efforts to reschedule the affected batch
• Students affected shall be offered a transfer to the next available batch at no additional cost
• No cash refunds shall be issued for force majeure cancellations, except where RYS is unable to offer an alternative batch within 12 months, in which case a refund of fees paid shall be processed
• RYS shall not be liable for any consequential costs including travel, visa, or accommodation expenses

4. Online YTTC Programs

For self-paced online yoga teacher training courses, once access to the course platform or study materials has been granted, the enrollment fee is non-refundable under any circumstances. Please ensure you have reliable internet access and the necessary digital tools before enrolling in an online program.

5. Participation Guidelines

Rishikul Yogshala fosters a welcoming, respectful, and spiritually enriching environment for yoga students from all countries, cultures, and backgrounds. All users of our website and community platforms must adhere to the following guidelines:

5.1 Encouraged Conduct

• Sharing authentic personal experiences related to yoga training and wellness at RYS
• Offering constructive, thoughtful feedback aimed at improving our programs
• Asking genuine questions about yoga practices, course logistics, and ashram life
• Celebrating your yoga journey and inspiring fellow students

5.2 Prohibited Conduct

• Commercial solicitation, spam, or unsolicited advertising of any product or service
• Defamatory, offensive, abusive, or discriminatory language directed at any individual or group
• Sharing false, misleading, or fabricated information about RYS, its faculty, or students
• Reproducing copyrighted content without authorisation, including RYS's course materials
• Posting content that violates any applicable law, including the Information Technology Act, 2000
• Impersonating RYS staff, teachers, or fellow students in any capacity

5.3 Content Moderation

Rishikul Yogshala reserves the right to review, moderate, approve, withhold, or remove any user-generated content at our sole discretion and without prior notice. User-submitted reviews and testimonials represent the personal opinions of individual students and do not reflect the official views of Rishikul Yogshala, its management, faculty, or affiliates.

6. Grievance Officer

In accordance with the Information Technology Act, 2000, the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection (DPDP) Act, 2023, Rishikul Yogshala has designated a Grievance Officer to receive and resolve complaints relating to data privacy, digital content, enrollment, and service-related concerns.

Name	Bipin Baloni
Designation	Director, Rishikul Yogshala
Email	contact@rishikulyogshalarishikesh.com
Phone	+91-8433225327
Address	Rishikul Yogshala, Narayan Kunj, Jonk Village, Ram Jhula, Swarg Ashram, Rishikesh, Uttarakhand 249304, India

7. Types of Grievances & Where to Raise Them

Type of Grievance	Raise With	Timeline to Raise
Enrollment Consultation Fee dispute	Proponent Technologies Pvt. Ltd.	Any time
Course fee balance / billing dispute	Rishikul Yogshala Grievance Officer	Any time
On-campus experience (food, accommodation, classes, staff)	Student Coordinator on campus (contact in enrollment confirmation)	During the course — post-course complaints may not be entertained
Certification, data privacy, or content complaint	Rishikul Yogshala Grievance Officer	Any time via email
Code of Conduct or disciplinary matter	School Administration	During the course

8. How to File a Grievance

To file a formal grievance with Rishikul Yogshala, please write to our Grievance Officer at contact@rishikulyogshalarishikesh.com with the following information:

• Your full name and registered contact details (email and phone number)
• A clear and detailed description of your grievance or concern
• The relevant course, program, or service to which the complaint relates
• Dates and timeline of events leading to the grievance
• Supporting documentation, screenshots, or evidence where available

9. Grievance Resolution Timeline

Stage	Timeline
Acknowledgment of grievance receipt	Within 48 hours (2 business days)
Initial investigation and response	Within 10 working days
Full resolution or escalation notice	Within 30 calendar days of receipt
Complex or third-party grievances	May require additional time — you will be kept informed at each stage

10. Escalation Process

If you are dissatisfied with the resolution provided by our Grievance Officer, you may escalate your complaint to the appropriate statutory authority under Indian law. Once constituted, the Data Protection Board of India (under the DPDP Act, 2023) will serve as the appellate authority for unresolved data protection grievances.

11. Student Support Services

Our support team is available to assist with:

• Pre-enrollment queries about course content, schedules, prerequisites, and fees
• Accommodation and logistics for residential programs in Rishikesh
• Online course platform access and technical support
• Wellness program booking and appointment scheduling
• Post-program certification queries and Yoga Alliance registration guidance
• Retreat hosting and group booking enquiries

12. Contact & Support Details

Get In Touch With Us Rishikul Yogshala Narayan Kunj, Jonk Village, Ram Jhula, Swarg Ashram, Rishikesh, Uttarakhand 249304, India Contact Person: Bipin Baloni Phone: +91-8433225327 Email: contact@rishikulyogshalarishikesh.com https://www.rishikulyogshalarishikesh.com/contact.php

Our support team is available Monday through Saturday, 9:00 AM to 7:00 PM IST. We aim to respond to all inquiries within 24 to 48 hours on working days. For urgent matters, please contact us by phone or WhatsApp at +91-8433225327.